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Customer Experience Exchange E-Zine: Taking a swing at social CRM

by SearchCRM

May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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Unleashing Microsoft SharePoint Server 2010's Web Content Management Features with DocAve

by AvePoint, Inc.

July 29, 2011 - (Free Research) This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers.

(WHITE PAPER)

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Maximize data quality for improved data management: IT software download

by Melissa Data Corp

February 24, 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.

(DEMO)

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Experience and IT transformation with a converged infrastructure

by HP

October 10, 2011 - (Free Research) This resource explores how UPS became an instant-on enterprise with an easy to manage converged infrastructure. This technology enabled them to respond quickly to business and IT developments, improve customer relationships, increase scalability and reliability, and reduce costs. Discover how your company can become an instant-on enterprise today.

(VIDEO)

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The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 23, 2011 - (Free Research) How to have a successful customer relationship management (CRM) implementation.

(WHITE PAPER)

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Seven Reasons You Need Predictive Analytics Today

by IBM

November 18, 2010 - (Free Research) Read this white paper to uncover why predictive analytics is becoming a necessity for companies to gain and maintain an advantage. Read on to learn how predictive analytics enables people all across your business to gain more insight, make better decisions and take more decisive actions when they matter most.

(WHITE PAPER)

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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices

by IBM

April 16, 2012 - (Free Research) This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

(WHITE PAPER)

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IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty

by IBM

January 17, 2012 - (Free Research) Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM).

(EBOOK)

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Amplify Customer Understanding with ERP Solutions

by Advent Global Solutions Inc.

March 14, 2012 - (Free Research) Read this white paper to explore 5 key strategies to enhance customer satisfaction and discover how to leverage enterprise resource planning (ERP) technology to meet this objective.

(WHITE PAPER)

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SearchCRM.com E-Guide: Real-world mobile CRM case studies

by SAP America, Inc.

May 10, 2012 - (Free Research) This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.

(EGUIDE)

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Improving Sales Effectiveness In a Buyer's Market

by SAP America, Inc.

April 18, 2012 - (Free Research) This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

(WHITE PAPER)

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Accela Video Whitepaper: Differentiate Your Company with Complete CRM

by Oracle Corporation

April 05, 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

(VIDEO)

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Ensuring Customer Data Quality for Sales and Marketing

by SAP America, Inc.

May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

(WEBCAST)

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Differentiate Your Company with Complete CRM

by Oracle Corporation

February 02, 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.

(WHITE PAPER)

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Online Marketing - How to Create Value from Today's Digital Environment

by OpenText

March 29, 2012 - (Free Research) In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.

(WHITE PAPER)

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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises

by Epicor Software Corporation

November 2008 - (Free Research) This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.

(WHITE PAPER)

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Multi-Channel Digital Marketing: The New Era of Customer Engagement

by OpenText

March 2012 - (Free Research) Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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CW Buyer's Guide: Customer Relations (CRM)

by ComputerWeekly.com

October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

(ESSENTIAL GUIDE)

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Three disruptive forces combine for breakthrough innovation - Viewpoint

by Hewlett-Packard Limited

March 2012 - (Free Research) By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates.

(WHITE PAPER)

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Business Intelligence Solutions For Financial Services

by MicroStrategy Incorporated

December 2011 - (Free Research) This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting

by Business Objects

August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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CW+: Special report on SAP

by ComputerWeekly.com

December 2010 - (Free Research) Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems.

(WHITE PAPER)

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Best Practices for Enterprise Asset Management in Manufacturing

by OpenText

May 2012 - (Free Research) This resource examines assets management within the manufacturing industry and provides best practices for successfully managing content.

(WHITE PAPER)

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Transforming the customer experience with technology

by OpenText

March 2012 - (Free Research) In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.

(EGUIDE)

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Social Compliance: Protect Brand Equity and Ensure Governance

by OpenText

March 2012 - (Free Research) This analyst report examines how you can protect brand integrity and ensure governance through social compliance initiatives.

(ANALYST REPORT)

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