Customer Service (General) Software, Hardware, Services and Research Papers

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FAMIS Performance Scorecard

by FAMIS Software, Inc., An Accruent Company

December 2008 - (Free Research) FAMIS Performance Scorecard is a performance management communication system that directs the energies, skill sets, and area expertise held by people throughout the Organization toward achieving targeted results.

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FAMIS Wireless for Maintenance Management

by FAMIS Software, Inc., An Accruent Company

December 2008 - (Free Research) FAMIS Wireless for Maintenance Management is designed to provide unprecedented remote access to facilities data, in real-time.

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Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management

by SpringCM

April 2008 - (Free Research) This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper.

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SugarCRM 30-day Trial - Customer Information Hosting

by SugarCRM Inc.

February 2007 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management.

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Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today's Communication Providers and Utilities

by MapInfo Corporation

July 2008 - (Free Research) This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.

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MapXTreme Java Edition Data Sheet

by MapInfo Corporation

March 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.

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10 Questions to Determine If You Need to Replace Your Fax Machines with Fax Server Software

by Captaris, Inc.

February 2008 - (Free Research) Learn about a secure, efficient way to send and receive documents from virtually any application. Discover how replacing your organization's fax machines with fax server software can help reduce costs and minimize risk.

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A Special Guide to Document Management - Eliminate the Pain of Paper

by Captaris, Inc.

February 2008 - (Free Research) Gaining control of all documents is critical to your company. Ever-expanding regulations such as Sarbanes-Oxley and HIPAA require effective and auditable control systems for all documentsÃ¢Â€Â”both paper and electronic. Learn how.

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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

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Breakaway BPM - A New Era of Business Process Management

by Metastorm

February 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management (BPM) initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.

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Building the Business Case for Host Intrusion Defense

by Third Brigade

June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas.

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Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many"

by Pitney Bowes Group 1 Software

November 2008 - (Free Research) Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.

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Accelerate ROI and Reduce Costs with Incentive Compensation System

by ACTEK, Inc.

April 2008 - (Free Research) Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support.

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Building Triple-Play Services

by Alcatel-Lucent

November 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.

(E-LEARNING TUTORIAL)

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Operational Business Intelligence: A Benefit to Your Customer and Your Business

by Pitney Bowes Group 1 Software

September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.

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